The Township of Ramara acknowledges and recognizes the diversity in our community and strives to provide accessible, user-friendly, and inclusive customer service to everyone.
Accessible Formats - Communication Supports
The Township of Ramara will provide alternate formats of information and communication produced or in direct control of the Township. Alternate formats will be provided upon request, in a timely manner, and at a cost no more than the cost charged for the original format. When it is not practicable to provide an alternate format, the Township will provide or arrange for the provision of an explanation or a summary of the document in an accessible format.
The Township will provide communication support to members of the public upon request. If it is unable to obtain the requested communication support, the Township will work with the individual to determine an appropriate alternative method of communication.
In accordance with applicable legislation, the Township will ensure that websites and web content are created in accordance with the expectations of the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.
Please provide feedback about your experience with our services and any accessibility issues, whether online or in person.
Feedback
Give us your feedback about your experience with our services and any accessibility issues that you have experienced, and suggestions for improvement. When submitting feedback, include your contact information.
Online
Send or deliver your feedback to the following address:
Legislative and Community Services Department
Township of Ramara,
2297 Highway 12
P.O. Box 130
Brechin, ON L0K 1B0
In Person
Feedback can be received in person at the Township Administration Building located at 2297 Highway 12 in Brechin.
Feedback can be received by email
All feedback, including complaints, will be directed to the Deputy Clerk and customers can expect to hear back within 2 business days.
Changes to our policies and procedures will be implemented as soon as practicable. If the changes require significant financial or capital investment, a plan will be developed to address the situation and submitted to Council for approval.
Policies, Plans and Status Reports
Our Accessibility Policy and 2021-2026 Multi-Year Accessibility Plan demonstrate how Ramara is working towards making our services more accessible.
Status Reports
This Annual Status Report details the required annual update on the progress of measures taken to improve accessibility in Ramara Township. The reports track the organization’s progress and provide the public with an overview of yearly current and future initiatives.
Joint Accessibility Advisory Committee
The Townships of Ramara and Severn have established a Joint Accessibility Advisory Committee to provide input to their respective Councils on matters related to Accessibility. The Committee meets at a minimum of two times per year.
Resources
Accessibility for Ontarians with Disabilities Act, 2005
Independent Living Services Simcoe County
Joint Accessibility Advisory Committee Terms of Reference
Ontarians with Disabilities Act, 2001
Quipit - Assistive Device Exchange - A free classified website that connects buyers and sellers of gently used assistive and home health equipment.
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