How does it work?

Users on Ramara's water and/or wastewater services can choose to pay their utility bills either through monthly installments or quarterly installments (April 30, July 31, October 31, Jan 31).

The monthly installments will be calculated based on usage in the previous year. For 11 months of the year (January to November), the same PAP amount will be automatically withdrawn from utility users' accounts. December of each year will be an adjustment month. During the adjustment month, any remaining balance for the year will be cleared, leaving the account with a zero balance or possibly a credit balance.

Please note that credit balances will not be refunded but used towards future billings. Refunds will only be issued if a property is sold. You can also sign up during the year if you meet all the requirements below.

The new program will take effect on January 1, 2025. Users can sign up at any time, but it takes three weeks after signing up for the program to come into effect.

 Program Criteria

Applicants must sign off and agree to the following criteria:

• The utility user must own the property for at least one year.
• The current utilities must be at a zero balance.
• The utility user must not miss their PAP payments. If a user misses payments less than twice a year, they can stay on the PAP if they make an agreement with the Utility Clerk and follow through with the agreement.
• The utility user must agree to the terms above.